COVID-19 Response Page

Click Here for a Letter to the Members

Ongoing COVID-19 Updates

Continue to check this page to find the most current information related to FFCU actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook page will also provide timely and ongoing updates.

Branch Updates & Closures

Updated 2/25/2021

ATTENTION: 

Beginning Monday, March 1st all FFCU Branches will reopen! 

Fremont Federal Credit Union has been closely monitoring the COVID-19 situation, CDC and local health department recommendations, and Executive Order Guidelines in the communities we serve. FFCU has determined we will be able to safely open our branch lobbies for limited traffic, Monday, March 1st.

Please note: The situation in all of our communities is fluid and lobby opening dates or safety procedures are subject to change.

Please remember you can always securely manage your accounts anytime, anywhere, 24/7 using Fremont Federal Credit Union's online banking, mobile app, bill pay, night deposit box, and our ATMs.

____________________________________________________________________________________________________________________________________________________________________________________________________________

Updated 7/23/20

Per the statewide mandate effective July 23, 2020, at 6:00 p.m., we respectfully request members to adhere to the mask order guidelines when visiting our offices.  Your cooperation is appreciated as we strive to keep our employees and members safe. For more information please click the link: https://bit.ly/2D1kOVe

We are prepared and will continue to serve our members

Please be assured that we have activated our well-established business continuity plans and are focused on continuing business operations through this evolving situation. We want to assure you that Fremont Federal Credit Union has had no interruptions to our business operations. A significant portion of our employees are working from home and where it’s required to have staff in the office, we have taken precautions to help keep them safe.

What we are doing?

Our Board of Directors and Executive Management Team is meeting regularly to evaluate and review the progress of the virus information regarding potential impacts to our daily operations. All of our contact channels remain available, and we are taking extra precautions to provide safe business and work environments for our members and employees. This includes monitoring information from the Centers for Disease Control/Prevention (CDC) and other health authorities, to stay up to date on recommended protocols regarding the prevention and spread of the virus. Additionally, enhanced cleaning services have been implemented at all of our branch and operation center locations.

Click to learn more about how to stay safe from the World Health Organization.

Will other services still be available?

Our online and mobile banking services are available for members who want to check balances, transfer money, pay bills and MORE. We can, also, take care of any transactions you may have at any of our drive-thrus. Don't forget to take advantage of our ATM's if you need to withdraw money, as well.

Member Assistance

We are here to help if you are impacted by COVID-19 and in need of financial assistance. Our lending team is fully functioning and able to assist with new loan requests or help with existing loans.

We are here to lend a helping hand to members who have been financially impacted by the coronavirus. We will work with members individually and offer financial solutions tailored to each member's situation. Our highly trained staff are uniquely qualified to listen and offer sound and trusted solutions. If you are experiencing financial difficulties, we are here to help. For more information, talk with a Member Service Representative by calling 419-334-4434.

Click Here for Emergency Relief Loan Options

COVID-19 Scams

With the current state of the Coronavirus, there are already scammers trying to get donations and sending spam emails. As an additional precaution, we encourage you to stay alert for suspicious email/text messages, phone calls, and fraudulent donation sites that may impersonate such organizations as a medical supply company, charity, or government agency claiming to be supporting efforts against the virus. As a reminder, an FFCU team representative will never contact you, without prompting, and ask you to verify your member number, full Social Security number, ATM, Debit/Credit Card number, or any other personal financial information.

Check out the link from the FTC on how to protect yourself from Coronavirus Scams.

Questions?

For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines.

If you have any questions specifically about your accounts, give us a call at 419-334-4434