FFCU is excited to bring enhancements to your debit card in February!

On February 2, 2022, your FFCU debit card has been converted to our new card processor, bringing you the latest technology, purchasing power, security, and prestige. The new Visa debit cards will continue to have the MagStripe and EMV chip, as well as being Contactless. With a Contactless card, paying is faster, easier, and more secure than ever.

NEW CARD DESIGNS

FFCU has opted to use a traditional horizontal card for its five new card designs for the Premier Checking, Regular Checking, E-Checking, HSA, and Business Checking Cards. In addition, the card is flat printed (no embossed or raised numbers) and has all of your card information, such as name, card number, expiration date, and CVV number, on the back of the card

CONTACTLESS CARDS
All newly issued Fremont Federal CU Debit Card will be contactless and chip-enhanced for faster store payment. Tap and pay to speed up the transaction, reduce physical contact with the terminal, and prevent wear and tear on your card, allowing it to last for a longer period of time.  Look for the Contactless logo at participating merchants.

FRAUD MONITORING TOOLS 
You’ll have greater control of setting alerts and managing your card. Be sure to sign up for transaction alerts, receive SMS text messages, and approve or reject questionable transactions.

MORE CONTROLS
Set notifications, so you know where your card is used and when.

STREAMLINED PLATFORM 
View your FFCU debit card activity in one place. Additionally, there will be improved online and mobile navigation tools that are easy for you to use.

MORE MOBILE WALLET OPTIONS
Add the card to your Mobile Wallet for added security and more control of your money; access Apple Pay, Google Pay, Samsung Pay, AND Fitbit Pay, and Garmin Pay!
for more information, go to fremontfcu.com/Digital_Wallet  

INSTANT ISSUE
Instant Issue is a service that allows members to replace a lost, stolen, or damaged debit card instantly at any Fremont Federal Credit Union branch.

DX MOBILE 
FFCU's NEW DX Mobile App delivers integrated, user-friendly credit and debit card management that you demand. DX Mobile includes a fully integrated framework encompassing popular card-management features such as user enrollment, view account details, view transactions, make a credit card payment, locking/unlocking your card, initiating disputes, and setting up and managing alerts and controls.

DX Mobile Privacy Policy

FAQs

Q: Will I receive a new debit card?
A: In order to minimize expenses, we will not be mass reissuing the new Fremont Federal Credit Union debit cards. Current active debit cards can continue to be used and will be replaced with a card reflecting the new FFCU Debit Card when they expire or if an incident of fraud or a stolen card occurs. 
 

Q: Will my PIN remain the same?
A: We apologize for the inconvenience. We were unable to transfer your ATM/Debit Card PIN number over to our new card provider; as a result, we will need you to call the PIN NOW number at 1-888-886-0083 and enter your existing or if you choose, a new PIN.

Q: Can I keep my current card number?
A: Yes, you will continue to use your current card until it expires or it becomes lost or stolen and a new card needs to be sent to you.

Q: What are the new features of the card?
A: Newly issued Visa Debit Cards will be contactless debit cards, which allow you to tap to pay at many stores. Additionally, you’ll have more control of your card; such as member-enabled features for travel alerts and the ability to freeze & unfreeze your card.

Q: Will the automatic payments or recurring deductions set up on my current card continue to charge to my new card?

A: Yes, your automatic payments will continue to work unless you get a completely new card number. If your card number changes then you will need to update your accounts that use your current debit card for payments (e.g. Apps, online stores, utility billing, streaming services, etc.). A new card comes with a new card number, expiration date, and 3-digit security code on the back, so you’ll need to update your billing details.

Q: Can I still use the Mobile Wallet?
A: Yes, however, when you do receive a new card number you will need to add your new card once activated to your Mobile Wallet and remove the old card.

Q: If I have a Fremont Federal CU Credit Card will that be replaced, as well?
A: Yes. We will be upgrading our credit card system, as well, coming this April! For more information go to fremontfcu.com/Visa_Platinum_Card_Conversion

Q: Will the direct deposit of my paycheck be impacted?
A: No. Direct deposit of a paycheck, Social Security Income, or retirement funds are sent via Automated Clearing House (ACH) transactions and not through your Debit Card. Similarly, if you have an automatic payment for a bill or transfer to another account that is set up to come from your savings or checking account versus using the Debit Card number then those payments will continue without any changes or updates required. Only payments that are initiated using your old Debit Card (e.g. PayPal, streaming services like Hulu, or apps like Amazon) will need to be updated with your new Debit Card number.