Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com. 

 

Date Prepared: July 2024
Reports To: Branch Manager
Department: Member Service
Status: Hourly / Non-Exempt
Grade: 9

Purpose

The primary purpose of this position is to build a team that will allow Fremont Federal Organization to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must build a team that will deliver outstanding service to members and team members in alignment with our established Service Standards. A key component of living out our mission is to recommend to members our products and services that will help to promote HEALTHY financial habits. In addition, guides and manages branch office in providing quality service to members in account transactions, loan applications, and new accounts. This role is intended to fully prepare a credit union employee for branch management within 12 months.

Essential Functions

1. Inspiring and motivating others to perform well.
2. Demonstrate enthusiastic support of mission, values, and long-term objectives
3. Ensure team consistently exceeds minimum expectations in service delivery.
4. Ensure team consistently exceeds minimum expectations on sales performance.
5. Works with Branch Manager to develop and supervise department staff including but not limited to performing annual reviews, approving time, authorizing overtime, and coordinating staff vacations.
6. Works directly with members and potential members to evaluate and promote improved and expanded services, under direction of Branch Manager. Ensures the branch image is favorable, reflecting a sound and secure financial institution.
7. Provides quality service to members in account transactions including all loans, deposits, and credit union products and services. Conduct loan interviews. Process, approve, and / or close loans.
8. Provides support for any branch position. May be responsible for any job duties related to that position when necessary for the efficient operation of the branch.
9. Develop new business for the credit union. Cultivate new and maintain existing relationships.
10. Attends various meetings in the community and/ or trade associations to develop new business prospects and to promote the credit union.
11. Assist in the preparation and implementation of the budget for the branch that is consistent with the credit union’s overall strategic plan.
12. Coordinates deposit, lending, and member services functions in accordance with policies, principles, and procedures
13. Assists in preparation of branch reports detailing transaction and cross-sell activities and any other reports as requested.
14. Assists in monitoring branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan sales, and new accounts.
15. May assist Branch Manager in evaluating the job performance of branch office staff to ensure quality of work and service to members.
16. Responsible for ensuring all required branch cash audits including vault and teller drawers are completed as defined per policy.
17. Provides written documentation of policy and procedural violations or inadequate performance of employees and recommends disciplinary action to Branch Manager or Chief Operation Officer.
18. Assists in managing the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis, including robbery procedures.
19. Assists in conducting regular branch staff meetings to communicate branch and/ or credit union information.
20. Serves as a Member Service Supervisor / Vault Teller for the credit union, which includes ordering cash and currency, verifying cash received, maintaining full vault security, and balancing vault cash nightly.
21. Researches and recommends procedural and operational process changes as appropriate and develop alternate solutions.
22. Responsible for the interior and exterior appearance of the physical facility and for proper operation of equipment.
23. Maintains communications with Branch Manager and CXO; prepares and submits assigned branch reports, attends scheduled meetings.
24. Assists with application and evaluation of policies and procedures withing the branch to ensure consistency.
25. Maintains regular and reliable attendance.

Other Duties

1. Assist staff or members in solving complex account problems or issues.
2. Reviews rates and services of competing organizations in respective area.
3. Monitors attainment of established sales goals for the credit union’s products and services and establishes standards to ensure quality service delivery.
4. Analyze and recommend workflow improvements and equipment needs on an on-going basis.
5. Participates in community and professional activities to help develop new business and enhance the credit union’s image.
6. Provides a high degree of service to members, potential members, and all third-party agencies.
7. Ability to research member questions and inquiries and responds to them in a timely manner.
8. Keeps work area and branch neat and organized. Keeps all confidential documents out of sight.
9. Performs other related or special assignments and other duties as assigned or required.

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

High School Diploma required. Bachelor’s Degree or equivalent experience preferred. One years’ experience in Branch Operations position to include supervision, member service, compliance and lending, preferred. Knowledge of current regulations and compliance issues.

Skills/Abilities

Highly developed communication skills needed, both written and verbal, to communicate with members and employees clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Ability to accomplish all branch operation requirements and goals.

Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word.
Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment.

Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making

Under the direction of the Branch Manager, responsible for sound and immediate decisions regarding member / employee questions or problems with matters of policies, procedures, or regulations are involved.

Financial responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed. Responsible for all assigned financial aspects of the branch office.

SUPERVISORY RESPONSIBILITIES

Responsible for supervising all branch employees in the absence of the Branch Manager.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using a pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions

Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization

FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity

FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement

FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply. 

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com. 

 

Date Prepared: July 2024
Reports To: Chief Experience Officer
Department: Member Service
Status: Hourly / Non-Exempt
Grade: 10

Purpose

The primary purpose of this position is to build a team that will allow Fremont Federal Organization to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must build a team that will deliver outstanding service to members and team members in alignment with our established Service Standards. A key component of living out our mission is to recommend to members our products and services that will help to promote healthy financial habits. In addition, Manages, directs, and administers the operations, business development efforts, and employees of a credit union branch office that offers a full range of services to current and potential members.

Essential Functions

1. Leading and Coaching employees by developing each to their highest potential by identifying their areas for improvement and appropriately coaching, training, or correcting the employees’ performance.
2. Recognizing employees who perform at a high level. Holding employees accountable for their performance, attitude, and behavior.
3. Inspiring and motivating others to perform well.
4. Meeting with each employee regularly to review previous performance, set goals for performance and develop plans to improve employee’s performance.
5. Demonstrate enthusiastic support of mission, values, and long-term objectives.
6. Ensure team consistently exceeds minimum expectations in service delivery.
7. Ensure team consistently exceeds minimum expectations on sales performance.
8. Performs annual reviews in a timely manner.
9. Approving time, authorizing overtime, and coordinating staff vacations.
10. Works directly with members and potential members to evaluate and promote improved and expanded services. Ensures the branch image is favorable, reflecting a sound and secure financial institution.
11. Provides quality service to members in account transactions including all loans, deposits, and all credit union products and services. Conducts loan interviews. Process, approve and / or close loans.
12. Fills in for any branch position as needed for the efficient operation of the branch. Maintains a highly motivated, well-trained staff, maintaining effective employee relations. Schedule adequate staff to ensure efficient branch operations.
13. Develops new business for the credit union. Cultivate new and maintain existing relationships. Recommends programs and services to retain current members as well as develop new markets.
14. Assist in the preparation and implementation of the budget for the branch that is consistent with the overall strategic plan. Monitor branch operations to ensure a consistent and professional approach.
15. Coordinates deposit, lending, and member services functions in accordance with policies, principles and procedures.
16. Directs preparation of branch reports detailing transaction and cross-sell activities and any other reports as requested. Also responsible for monitoring branch activity including number of transactions, volume, teller errors, loan volume, teller and loan sales, and new accounts.
17. Responsible for ensuring all required branch cash audits including vault and teller drawers are completed as defined per policy.
18. Provides written documentation of policy and procedural violations or inadequate performance of employees and recommends disciplinary action to Chief Operations Officer before action.
19. Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis, including robbery procedures. Conduct branch, quarterly security meetings; process / add records of meetings in OnBase
20. Holds branch staff meetings on a regular basis to communicate branch and / or credit union changes.
21. Researches and recommends procedural and operational process changes as appropriate and develops alternate solutions
22. Responsible for the interior and exterior appearance of the physical facility and for proper operation of equipment.
23. Maintains communication with CXO; attends scheduled meetings.
24. Apply and evaluate policies and procedures for the branch to ensure consistency.
25. Regular and reliable attendance.

Other Duties

1. Assist staff or members in solving complex account problems or issues.
2. Reviews rates and services of competing organizations in respective area.
3. Monitors attainment of established sales goals for the credit union’s products and services and establishes standards to ensure quality service delivery.
4. Analyze and recommends workflow improvements and equipment needs on an on-going basis.
5. Participates in community and professional activities to help develop new business and enhance the credit union’s image.
6. Provides a high degree of service to members, potential members, and all third-party agencies.
7. Ability to research member questions and inquires and responds to them in a timely manner.
8. Keeps work area and branch neat and organized. Keeps all confidential documents out of sight.
9. Performs other related or special assignments and other duties as assigned or required.

Qualifications

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

High School Diploma required. Bachelor’s Degree or equivalent experience preferred. Two years’ experience in Branch Operations position to include supervision, member service, compliance and lending, preferred. Knowledge of current regulations and compliance issues.

Skills/Abilities

Highly developed communication skills needed, both written and verbal, to communicate with members and employees clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Ability to accomplish all branch operation requirements and goals.

Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word.

Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making

To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. Requires creative thinking and professional judgement. Must identify, analyze, and solve problems.

Financial responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed. Responsible for all assigned financial aspects of the branch office.

SUPERVISORY RESPONSIBILITIES

Responsible for supervising all branch employees.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions

Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization

FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity

FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement

FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply. 

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com. 

Date Prepared: July 2024

Reports To: Branch Manager

Department: Member Service

Status: Hourly / Non-Exempt Job

Grade: 7

Purpose
The primary purpose of this position is to assist Fremont Federal Credit Union to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must deliver outstanding service to members and team members in alignment with our established Service Standards. A key component of living out our mission is to recommend to members our products and services that will help to promote financial habits. In addition, develops and maintains quality loan and deposit accounts which meet established deposit and lending guidelines and provide maximum profitability to the credit union with a minimum of risk.

Essential Functions

1. Deliver outstanding service to both members and team members in alignment with Fremont FCU’s Service Standards.
2. Identify member needs and recommend product and service solutions that will promote healthy financial habits.
3. Meet all established performance goals for service.
4. Meet all established sales goals.
5. Develop and maintain effective product knowledge as measured by the annual Product Knowledge Assessment.
6. Works directly with members and potential members to evaluate and promote improved and expanded services. Ensures the branch image is favorable, reflecting a sound and secure financial institution.
7. Interview loan applicants and advises members of the credit union’s lending criteria.
8. Complies and analyzes financial and credit data including adequacy of income and sufficiency of collateral when required.
9. Approves or disapproves loans within established lending credit limits, and prepares and collects loan documentation for closing.
10. Applies interest rates according to credit union guidelines.
11. Actively offers and promotes the sales of credit life, accident, and disability, and GAP insurance products to all loan members.
12. Receives walk-in members and handles phone inquiries answering questions concerning deposit accounts, loan rates, terms, book values and related matters.
13. Carries out all functions involved with deposit and loan transactions, including opening new deposit accounts, loan advances, pay-offs, research and error corrections as needed.
14. Promotes relationships with members on all credit union deposit and loan products and services.
15. Operates a teller / MSR window via a teller terminal and cash drawer, as assigned to assist during peak times or staffing deficiencies.
16. Ensures all accounts/applications are accompanied by supporting documentation when required and entered into OnBase.
17. Makes deposit product recommendations to members and potential members. Assists members with opening of all new accounts including all savings, checking, certificate and IRA products.
18. Builds mutually beneficial relationships with new and existing members.
19. Complies with all BSA policies. 20. Maintains regular and reliable attendance.

Other Duties

1. Provides a high degree of service to member, potential member and dealers.
2. Keeps work area neat and organized. Keeps all confidential documents out of sight.
3. Participates in community or professional activities to help develop new business and enhance the credit union’s image.
4. Performs special assignments and other assigned duties as required.
5. Assist with other departments/branches when needed as instructed by Branch Manager.

Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience
High School Diploma required. College Degree in Business Administration or Finance, and a minimum of two (2) years’ experience in a retail and installment loan department preferred.

Skills/Abilities
Highly developed communication skills needed, both written and verbal, to communicate with members clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union products, services, policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Must have the ability to handle pressure of meeting deadlines or member / dealer requests in a timely manner. Is responsible for producing high quality work that has been proofed and error free.

Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word. Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Maintain a high degree of confidentiality in dealing with various credit union, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion. Availability to work FFCU posted hours. Flexible, iiregular hours as needed.

Decision Making
Approve loan and applications within legal lending limits. Insure that all deposit accounts and loan processed meet standard regulatory and compliance requirements and adhere to Credit Union policies.

Financial responsibilities
This position requires the FSA to open deposit and loan products and to produce quality accounts which generate a maximum return on investment and have a limited margin of risk.

SUPERVISORY RESPONSIBILITIES
None.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions
Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization

FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity
FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement
FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply. 

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Date Prepared: July 2024

Reports To: Chief Information Officer

Department: Information Technologies

Status: Salary / Exempt

Job grade: 11

Purpose
The primary purpose of this position is to build a team that will allow Fremont Federal Organization to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must build a team that will deliver outstanding service to members and team members in alignment with our established Service Standards. In addition, assists in the management and efficient operations of all facets of data processing and other technology and operations on an on-going basis by working with the CIO to maintain computer capabilities; implement new systems, procedures, and programs, and provide support for all technology required to meet the credit union’s needs. Manage help desk employees and any future IT employees.

Essential Functions

1. Leading and Coaching employees by developing each to their highest potential by identifying their areas for improvement and appropriately coaching, training, or correcting the employees’ performance.
2. Recognizing employees who perform at a high level. Holding employees accountable for their performance, attitude, and behavior.
3. Inspiring and motivating others to perform well.
4. Meeting with each employee regularly to review previous performance, set goals for performance and develop plans to improve employee’s performance.
5. Demonstrate enthusiastic support of mission, values, and long-term objectives.
6. Ensure team consistently exceeds minimum expectations in service delivery.
7. System Development and Integration: Lead the design, development, and integration of new information systems, applications, and technologies to enhance operational efficiency and member experience.
8. .Infrastructure Management: Oversee the maintenance, optimization, and expansion of the Credit Union’s IT infrastructure, including hardware, software, networks, and databases. Maintain properly scheduled back-ups of systems and application programs as directed and be able to perform recovery procedures as necessary.
9. Security and Compliance: Implement and enforce robust security measures to safeguard sensitive data, comply with regulatory requirements, and mitigate cybersecurity risks.
10. Risk Management: Identify potential risks and vulnerabilities within the information systems environment and develop proactive strategies to address them and follow through with correctional steps determined with the CIO.
11. Vendor Management: Manage relationships with external vendors, contractors, and service providers to ensure the effective delivery of IT products and services.
12. Team Leadership: Provide leadership, guidance, and mentorship to the IT team, fostering a culture of collaboration, innovation, superior end user support, and continuous learning. Perform annual reviews and goal setting, approving time, authorizing overtime, and coordinating staff vacations. Provide operational and procedural training for all staff in proper use and maintenance of all technology being used by the credit union.
13. Technical Support: Provide technical support and troubleshooting assistance to staff members and end-users, resolving issues in a timely and efficient manner.
14. Documentation and Reporting: Maintain comprehensive documentation of IT systems, processes, and procedures, and generate regular reports for management review.
15. Database Management and Report Writing: Manage the Credit Union’s databases for easy report writing. Develop reports from that data that other departments, executives, or board members have requested.
16. Possessing a working knowledge of application software and operating systems used by the credit union.
17. Clearly communicate system hardware or software problems.
18. Possessing a high degree of interpersonal skills to communicate with credit union staff, department managers, senior management, members, and vendors to accomplish goals for productivity and quality of service.
19. Independently thinking and analyzing, potentially involving extremely complex and variable situations.
20. Adhering to all government and credit union regulations and policies.
21. Apply and evaluate policies and procedures for the department to ensure consistency.
22. Regular and reliable attendance.
23. Report all maintenance and inventory needs related to technology equipment and software to the attention of CIO in an efficient and timely manner.

Other Duties

1. Assist staff or members in solving complex account problems or issues.
2. Representing the credit union in a courteous, professional manner and providing prompt, efficient and accurate service.
3. Employee training.
4. Keeping members’ transactions and other member and credit union business in the strictest confidence.
5. Training, instructing employees on proper use of computer hardware and application software.
6. Analyzing and recommending to the CIO improvements and equipment needs relating to the information systems of the credit union.
7. Keeping work area neat and organized.
8. Keeps work area and branch neat and organized. Keeps all confidential documents out of sight.
9. Performs other related or special assignments and other duties as assigned or required.
10. Maintain communication with CIO; attends scheduled meetings.
11. Maintains regular and reliable attendance

Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

1. Bachelor’s Degree or equivalent experience preferred.
2. Five years’ experience in Information Technology is preferred.
3. Certification such as CISSP,CISM,ITIL,PMP,Network+ or equivalent experience in Information Systems is required.
4. Strong technical expertise in infrastructure management, network administration, cybersecurity, database management, and report writing.
5. Project Management experience is required.
6. JavaScript Programming experience preferred.

Skills/Abilities
Highly developed communication skills needed, both written and verbal, to communicate with members and employees clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonalskills, accurate data input skills, and knowledge of credit union policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Ability to accomplish all branch operation requirements and goals.

Advanced knowledge of Microsoft Office 365 applications and settings. Advanced skills in using computers and related equipment, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Proficient in personal computer applications. Ability to operate, troubleshoot, and maintain all credit union operating systems and peripheral equipment. Ability to selectively extract, verify, and compile data. Able to produce high quality work.

Strong knowledge in database administration and report writing using tools such as Crystal Reports and/or Jaspersoft.

Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making
Must have ability to determine needs and/or problems of system users to correct or recommend viable solutions using knowledge of systems and equipment. Exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. Requires creative thinking and professional judgement. Must identify, analyze, and solve problems.

Financial responsibilities
The results of an error caused by failure to follow through on any duties of this position could cause any of the following consequences: Loss of member or user information. Monetary loss to the credit union. Audit and compliance exceptions.

SUPERVISORY RESPONSIBILITIES
Assist with the supervision of employees in the IT department.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions
Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization
FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity
FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement
FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply. 

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Date Prepared: July 2024

Reports To: Member Service Supervisor

Department: Member Service

Status: Non-Exempt

Job Grade: 4

Purpose
The primary purpose of this position is to assist Fremont Federal Credit Union to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must deliver outstanding service to members and team members in alignment with our established Service Standards. A key component of living out our mission is to recommend to members our products and services that will help to promote financial wellness. In addition, provide a variety of transactional services.

Essential Functions

1. Deliver outstanding service to both members and team members in alignment with Fremont FCU’s Service Standards.
    
2. Identify member needs and recommend product and service solutions that will promote healthy financial habits.
    
3. Meet all established performance goals for service.
    
4. Meet all established sales goals.
    
5. Develop and maintain effective product knowledge as measured by the annual Product Knowledge Assessment.
    
6. Provide excellent member service to members via in-person, on the phone, or written correspondence.
    
7. Performs a variety of transactions in person and over the phone, including but not limited to; deposits, withdrawals, loan payments, purchase of monetary instruments, reviewing account history, certificate transactions, savings bonds, cash advances, and vault buy/sells. As well as checking the availability of funds for on-us checks and processing IRA and HSA transactions using the correct forms.
    
8. Learn and become comfortable with the credit union products and services available for member including, but not limited to: accounts offered, interest bearing accounts, cards, card transactions, online banking, e-statements, direct deposit, basic knowledge of loan products, etc.
    
9. Must look for opportunities to refer products and services to each member, as fits their needs.
    
10. Must know and implement all financial institution policies and regulations: such as BSA, OFAC, Reg CC, Red DD, Reg E, Reg P, etc. Compliance with Check holding policies and procedures.
    a.During the Introductory Period (First 90-days of employment) MSR I will need to have checks over $250 approved by the MS Supervisor or Branch Manager.
    b.Cash distributions of greater than $2000 require override from MS Supervisor, Branch Manager, or Collections Department if for a delinquent account.
     
11. Process cash with accuracy and security measures set in place according to policy.
     
12. Responsible to read, study and apply credit union policies and procedures as assigned.
     
13. Properly identifies members in the branch and over the phone.
     
14. Participates in side-jobs including but not limited to: night drop processing, mail payments, branch balancing, check balancing, auditing various operations functions, keeping the branch organized, supply inventory, scanning, and copying
     
15. Maintains proper control over terminal as instructed.
     
16. Balances cash drawer daily.
     
17. Participates in appropriate and applicable training through the credit union’s online training platform, on-site trainings, cross training to ensure job know is current and up to date.
     
18. Completes annual compliance trainings in all required regulations and policies.
     
19. Maintains compliance with all required regulations and policies, BSA, OFAC, etc.
     
20. Supports lending staff – assist lending staff by connecting member with appropriate lending personnel.
     
21. Maintain a high level of confidentiality with credit union and member information, vault codes, etc.
     
22. Maintains regular and reliable attendance.
     
23. Performs other duties as assigned.

Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience
High School diploma or GED. Experience in banking as well as working with the public and/or customer service preferred. Experience in cash handling preferred. Must have strong written and oral communication skills.

Skills/Abilities
A basic of beginner level knowledge of Microsoft Office applications including Outlook, Excel, and Word.
Basic skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Ability to interact tactfully and professionally with credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making
To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.

Financial responsibilities
To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. The employee is often required to stand as standing is 95% of the job. Ability to stand at a teller window for 8-9 hours per day is required. Upper body strength to lift 25 pounds on a daily basis to replenish coin supply. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions
Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization
FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity
FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement
FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

 

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply.

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com. 

Job Title: Member Service Representative III (FLOAT)

Date Prepared: July 2024

Reports To: Main Branch Manager

Department: Member Service

Status: Non-Exempt

Job Grade: 6

Purpose
The primary purpose of this position is to assist Fremont Federal Credit Union to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort, this position must deliver outstanding service to members and team members in alignment with our established Service Standards. A key component of living out our mission is to recommend to members our products and services that will help to promote financial habits. In addition, provide a variety of transactional services. This position is a "float position," meaning that the employee will be required to work at different branch locations based on staffing needs. The employee must be flexible with their work schedule to accommodate this requirement.

ESSENTIAL FUNCTIONS

1. Deliver outstanding service to both members and team members in alignment with Fremont FCU's Service Standards.
2. Identify member needs and recommend product and service solutions that will promote healthy financial habits.
3. Meet all established performance goals for service.
4. Meet all established sales goals.
5. Develop and maintain effective product knowledge as measured by the annual Product Knowledge Assessment.
6. Provide excellent member service to members via in-person, on the phone, or written correspondence.
7. Performs and is proficient in a variety of transactions in person and over the phone, including but not limited to; deposits, withdrawals, loan payments, purchase of monetary instruments, reviewing account history, certificate transactions, savings bonds, cash advances, and vault buy/sells. As well as checking the availability of funds for on-us checks and processing IRA and HSA transactions using the correct forms.
8. Proficient with the credit union products and services available for member including, but not limited to:
   accounts offered, interest bearing accounts, cards, card transactions, account history, order debit cards, online banking, e-statements, direct deposit, file maintenance to member account, account reassignments (change checking accounts to E-Checking and Premier Checking), basic knowledge of loan products, etc.
9. Proficient in opening new accounts such as sub accounts, Christmas Club, Vacation Club etc.
10. Must look for opportunities to refer products and services to each member, as fits their needs.
11. Must know and implement all financial institution policies and regulations: such as BSA, OFAC, Reg CC, Red DD, Reg E, Reg P, etc. Compliance with Check holding policies and procedures.
    a. Cash distributions of greater than $4000 require override from MS Supervisor, Branch Manager, or Collections Department if for a delinquent account.
12. Process cash with accuracy and security measures set in place according to policy.
13. Responsible to read, study and apply credit union policies and procedures as assigned.
14. Properly identifies members in the branch and over the phone.
15. Participates in side jobs including but not limited to: night drop processing, mail payments, branch balancing, check balancing, auditing various operations functions, keeping the branch organized, supply inventory, scanning, and copying.
16. Maintains proper control over terminal as instructed.
17. Balances cash drawer daily.
18. Takes an active role in cross-training in the MSR duties of the branch and other areas, participates in staff and development meetings.
19. Participates in appropriate and applicable training through the credit union's online training platform, on-site trainings, cross training to ensure job know is current and up to date.
20. Completes annual compliance trainings in all required regulations and policies.
21. Maintains compliance with all required regulations and policies, BSA, OFAC, etc.
22. Supports lending staff – assist lending staff by connecting member with appropriate lending personnel.
23. Maintain a high level of confidentiality with credit union and member information, vault codes, etc.
24. Assist with training and onboarding of new MSRs.
25. Serves as backup to vault user.
26. Maintains regular and reliable attendance.
27. Performs other duties as assigned.
28. Maintains regular and reliable attendance.

Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines. Must have dependable transportation.

Preferred Experience
High School diploma or GED. A minimum of 1-year experience as an MSR II. Experience in banking as well as working with the public and/or customer service required. Experience in cash handling required. Must have strong written and oral communication skills.

Skills/Abilities
A basic of beginner level knowledge of Microsoft Office applications including Outlook, Excel, and Word. Basic skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Ability to interact tactfully and professionally with credit union staff as well as external contacts. Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making
To exercise sound judgement when making decisions as they relate to position duties and the credit union's policies and procedures.

Financial responsibilities
To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using a pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. The employee is often required to stand as standing is 95% of the job. Ability to stand at a teller window for 8-9 hours per day is required. Upper body strength to lift 25 pounds on a daily basis to replenish coin supply. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions
Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization
FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity
FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement
FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply.