Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Date Prepared: July 2024

Reports To: Chief Information Officer

Department: Information Technologies

Status: Salary / Exempt

Job grade: 11

Purpose
The primary purpose of this position is to build a team that will allow Fremont Federal Organization to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must build a team that will deliver outstanding service to members and team members in alignment with our established Service Standards. In addition, assists in the management and efficient operations of all facets of data processing and other technology and operations on an on-going basis by working with the CIO to maintain computer capabilities; implement new systems, procedures, and programs, and provide support for all technology required to meet the credit union’s needs. Manage help desk employees and any future IT employees.

Essential Functions

1. Leading and Coaching employees by developing each to their highest potential by identifying their areas for improvement and appropriately coaching, training, or correcting the employees’ performance.
2. Recognizing employees who perform at a high level. Holding employees accountable for their performance, attitude, and behavior.
3. Inspiring and motivating others to perform well.
4. Meeting with each employee regularly to review previous performance, set goals for performance and develop plans to improve employee’s performance.
5. Demonstrate enthusiastic support of mission, values, and long-term objectives.
6. Ensure team consistently exceeds minimum expectations in service delivery.
7. System Development and Integration: Lead the design, development, and integration of new information systems, applications, and technologies to enhance operational efficiency and member experience.
8. .Infrastructure Management: Oversee the maintenance, optimization, and expansion of the Credit Union’s IT infrastructure, including hardware, software, networks, and databases. Maintain properly scheduled back-ups of systems and application programs as directed and be able to perform recovery procedures as necessary.
9. Security and Compliance: Implement and enforce robust security measures to safeguard sensitive data, comply with regulatory requirements, and mitigate cybersecurity risks.
10. Risk Management: Identify potential risks and vulnerabilities within the information systems environment and develop proactive strategies to address them and follow through with correctional steps determined with the CIO.
11. Vendor Management: Manage relationships with external vendors, contractors, and service providers to ensure the effective delivery of IT products and services.
12. Team Leadership: Provide leadership, guidance, and mentorship to the IT team, fostering a culture of collaboration, innovation, superior end user support, and continuous learning. Perform annual reviews and goal setting, approving time, authorizing overtime, and coordinating staff vacations. Provide operational and procedural training for all staff in proper use and maintenance of all technology being used by the credit union.
13. Technical Support: Provide technical support and troubleshooting assistance to staff members and end-users, resolving issues in a timely and efficient manner.
14. Documentation and Reporting: Maintain comprehensive documentation of IT systems, processes, and procedures, and generate regular reports for management review.
15. Database Management and Report Writing: Manage the Credit Union’s databases for easy report writing. Develop reports from that data that other departments, executives, or board members have requested.
16. Possessing a working knowledge of application software and operating systems used by the credit union.
17. Clearly communicate system hardware or software problems.
18. Possessing a high degree of interpersonal skills to communicate with credit union staff, department managers, senior management, members, and vendors to accomplish goals for productivity and quality of service.
19. Independently thinking and analyzing, potentially involving extremely complex and variable situations.
20. Adhering to all government and credit union regulations and policies.
21. Apply and evaluate policies and procedures for the department to ensure consistency.
22. Regular and reliable attendance.
23. Report all maintenance and inventory needs related to technology equipment and software to the attention of CIO in an efficient and timely manner.

Other Duties

1. Assist staff or members in solving complex account problems or issues.
2. Representing the credit union in a courteous, professional manner and providing prompt, efficient and accurate service.
3. Employee training.
4. Keeping members’ transactions and other member and credit union business in the strictest confidence.
5. Training, instructing employees on proper use of computer hardware and application software.
6. Analyzing and recommending to the CIO improvements and equipment needs relating to the information systems of the credit union.
7. Keeping work area neat and organized.
8. Keeps work area and branch neat and organized. Keeps all confidential documents out of sight.
9. Performs other related or special assignments and other duties as assigned or required.
10. Maintain communication with CIO; attends scheduled meetings.
11. Maintains regular and reliable attendance

Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience

1. Bachelor’s Degree or equivalent experience preferred.
2. Five years’ experience in Information Technology is preferred.
3. Certification such as CISSP,CISM,ITIL,PMP,Network+ or equivalent experience in Information Systems is required.
4. Strong technical expertise in infrastructure management, network administration, cybersecurity, database management, and report writing.
5. Project Management experience is required.
6. JavaScript Programming experience preferred.

Skills/Abilities
Highly developed communication skills needed, both written and verbal, to communicate with members and employees clearly and concisely, and all levels of management, staff and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonalskills, accurate data input skills, and knowledge of credit union policies and procedures. Ability to organize and prioritize tasks in a flexible environment and to work on more than one task at a time. Ability to work independently with minimal supervision. Ability to handle pressure of meeting deadlines. Responsible for producing high quality work. Supervisory skills. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Ability to accomplish all branch operation requirements and goals.

Advanced knowledge of Microsoft Office 365 applications and settings. Advanced skills in using computers and related equipment, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Proficient in personal computer applications. Ability to operate, troubleshoot, and maintain all credit union operating systems and peripheral equipment. Ability to selectively extract, verify, and compile data. Able to produce high quality work.

Strong knowledge in database administration and report writing using tools such as Crystal Reports and/or Jaspersoft.

Maintain a high degree of confidentiality in dealing with various credit union, personnel, and member information. Light travel is required. Travel to various branch locations or to off-site trainings may be necessary on occasion.

Decision Making
Must have ability to determine needs and/or problems of system users to correct or recommend viable solutions using knowledge of systems and equipment. Exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures. Requires creative thinking and professional judgement. Must identify, analyze, and solve problems.

Financial responsibilities
The results of an error caused by failure to follow through on any duties of this position could cause any of the following consequences: Loss of member or user information. Monetary loss to the credit union. Audit and compliance exceptions.

SUPERVISORY RESPONSIBILITIES
Assist with the supervision of employees in the IT department.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing work through repetitive eye/hand coordination. Write using pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity for examining and reading documentation. Position is required to sit, pull, push, reach, and use repetitive hand motions. Position may be required to work long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions
Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization
FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws that prohibit the employment of undocumented foreign nationals. Any person employed must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity
FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement
FFCU is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here
Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply. 

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com. 

DEPARTMENT: Mortgage Loan Processor

REPORTS TO: Loan Manager

WORKING STATUS: HOURLY

ESSENTIAL JOB FUNCTIONS

Purpose
The primary purpose of this position is to assist Fremont Federal Credit Union to live our Mission to deliver the Best Advice, Best Service, and Best Products to promote healthy financial living. To accomplish this effort this position must deliver outstanding service to members and team members in alignment with our established Service Standards. In addition, ensures the smooth, accurate, and timely processing of mortgage loan applications. This role involves gathering, verifying, and reviewing loan documentations, communicating with members to provide support and updates, and coordinating with underwriters to expedite the loan process in compliance with regulatory requirements.

Essential Functions

• Deliver outstanding service to both members and team members in alignment with Fremont FCU’s Service Standards.
• Meet all established performance goals for service as measured by the Internal Service Survey.
• Establishes loan files in the Mortgage Software Program and obtains complete and accurate documentation in compliance with all regulations and procedures.
• Scans mortgage documentation and files into the OnBase system and Loan Producer.
• Acts as a liaison between the members, loan originators, underwriters, and closing to ensure a helpful and friendly borrowing experience.
• Provide exceptional member service by addressing borrower’s questions and inquiries promptly and professionally ensuring a positive experience throughout the loan process.
• Verify and analyze loan documentation including income, deposits accounts, credit reports, appraisal, and title work, while maintaining compliance with all applicable federal and state regulations.
• Updating and verifying data in the Loan Producer system as needed.
• Request flood certification to identify if mortgaged property is or is not located in a flood hazard zone.
• Geocodes all subject property addresses to identify Metropolitan Statistical Area data for HMDA.
• Prepare and submit mortgage loan package to underwriting department for final approval.
• Submits loan closing documentation to title companies and reviews for accuracy and completeness and processes closing requirements.
• Responsible for handling non-public information (NPI) about members and adhere to all applicable internal NPI policies and procedures and protect the confidentiality of member information.
• Attends mortgage training workshops and seminars as assigned. Receives and reads notices, periodicals, and correspondence to maintain working knowledge on current mortgage lending regulations.
• Regular and Reliable attendance.

Other Duties

• Keeps area neat and organized. Keeps all confidential documents out of sight.
• Performs special assignments and other assigned duties as required.
• Assist with special projects in the department as needed.
• Keeps work area neat and organized. Keeps all confidential documents out of sight.
• Assist with other departments/branches when needed as instructed by Manager.

Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position satisfactorily. Individual abilities may result in some deviation from these guidelines.

Preferred Experience
High school Diploma or equivalent. Associate or bachelor’s degree in finance, business administration, or related field preferred. Minimum of 1-3 years of experience in mortgage loan processing, loan origination, or a similar role in the banking or credit union industry.

Skills/Abilities
Well-developed communication skills needed, both written and verbal, to communicate with members clearly and concisely and with all levels of management, staff, and vendors. A high degree of interpersonal skills is required. Well-developed verbal and written communication skills, member relations and interpersonal skills, accurate data input skills, and knowledge of credit union products, services, policies, and procedures. Ability to organize and prioritize tasks in a flexible environment and work on multiple tasks at a time. Ability to work independently with minimal supervision. Ability to handle the pressure of meeting deadlines. Responsible for producing high-quality work. Ability to make decisions in a timely manner with appropriate support, justification, and follow-up. Must have the ability to handle the pressure of meeting deadlines or member/dealer requests in a timely manner. Is responsible for producing high-quality work that has been proofed and error-free. This position requires a high degree of accuracy, attention to detail, and strong organizational and communication skills to ensure an exceptional mortgage loan experience for FFCU members.
Basic knowledge of Microsoft Office applications including Outlook, Excel, and Word. Advanced skills in using computers and related equipment, 10-key calculator, multi-line telephone/intercom systems, and a variety of general office equipment including copy machines, scanners, and fax equipment. Maintain a high degree of confidentiality in dealing with various credit unions, and member information. Light travel is required. Travel to various branch locations or off-site training may be necessary occasionally. Availability to work FFCU posted hours. Flexible, irregular hours as needed.

Decision Making
Ensure all loans processed meet standard regulatory and compliance requirements and adhere to credit union lending policies.
Financial responsibilities
An error in providing accurate account information could result in a possible loss to the credit union, or the loss of a member’s account. An error in compliance responsibilities could result in an audit or compliance violation. 

SUPERVISORY RESPONSIBILITIES
None.

Physical Requirements
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Performing work through repetitive eye/hand coordination. Write using a pen/pencil or personal computer keyboard daily. Must be able to communicate through speaking and hearing and use visual acuity to examine and read documentation. The position is required to sit, pull, push,
reach, and use repetitive hand motions. The position may require working long or unusual hours on occasion. Ability to work overtime, attend meetings, seminars, and travel.

Working Conditions
Work is performed primarily indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel between branches. There is exposure to potentially hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow to minimize risk. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals reasonably. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Work Authorization
FFCU requires that all employees be legally authorized to work in the United States, and it abides by all laws prohibiting the employment of undocumented foreign nationals. Employees must complete the federal Employment Eligibility Verification Form (I-9) within three days of hire.

Equal Opportunity
FFCU provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, disability, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment.

Diversity Statement
FFCU is committed to creating and maintaining a workplace where all employees have an opportunity to participate and contribute to the business's success and are valued for their skills, experience, and unique perspectives. This commitment is embodied in FFCU policy and the way we do business.

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Download Application here

Please send a completed application, cover letter, and resume to our HR Department at HR@fremontfcu.com.

Fremont Federal Credit Union is an equal-opportunity employer and welcomes all qualified candidates to apply.